Last updated: February 2026

Information We Collect

We collect information you provide directly to us, such as when you book appointments, complete forms, or contact us. This may include your name, email address, phone number, and service preferences.

How We Use Your Information

We use the information we collect to provide and improve our services, communicate with you, schedule appointments, and ensure your safety and satisfaction with our treatments.

SMS Opt-In Details

CMLSPA offers SMS/text messaging services to enhance communication with our clients. By providing your mobile phone number and opting in to receive SMS messages, you agree to receive text messages from CMLSPA.

Types of SMS Messages

• Transactional Messages: Appointment confirmations, reminders, cancellation notifications, responses to your inquiries, and other service-related communications.

• Marketing Messages: Promotional offers, new service announcements, beauty tips, seasonal specials, and referral program updates (only if you opt in).

Message Frequency

• Transactional messages: Frequency varies based on your appointments and service interactions

• Marketing messages: Up to 4 messages per month

How to Opt-Out

You can stop receiving text messages from us at any time by:

• Reply STOP: Text “STOP” to any message from CMLSPA

• Reply HELP: Text “HELP” for assistance with SMS services

• Contact Us: Email us at CustomerService@cmlspa.com or call +1 778-752-5826

After Opting Out

After you opt out, you will receive one final confirmation message. Opting out of SMS messages will not affect your ability to book appointments, receive services, or communicate with us through other channels (email, phone calls, or in person). You can opt back in at any time by contacting us.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s plan. Standard text messaging rates apply as determined by your mobile service provider. CMLSPA is not responsible for any charges from your mobile carrier.

SMS Service Provider

We use Twilio as our SMS service provider. Your mobile phone number and message data may be processed by Twilio in accordance with their privacy practices.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

Mobile Information Sharing Statement

How We Use Your Mobile Number

When you provide your mobile phone number to CMLSPA, we use it to:

• Send appointment confirmations and reminders

• Communicate service updates and scheduling changes

• Respond to your inquiries and questions

• Send marketing messages (only if you opt in)

• Process referral program participation

Third-Party SMS Service Providers

We use Twilio, a third-party SMS service provider, to deliver text messages to your mobile device. When you opt in to receive SMS messages, your mobile phone number and message content may be shared with Twilio for the purpose of message delivery. Twilio processes this data in accordance with their privacy policy and terms of service.

No Sale of Mobile Numbers

We do not sell, rent, or lease your mobile phone number to third parties for marketing purposes. Your mobile number is only used for the purposes you consented to and is not shared with third parties except as necessary to provide SMS services (e.g., Twilio) or as required by law.

Mobile Data Protection

We implement reasonable security measures to protect your mobile phone number and SMS data from unauthorized access, disclosure, or misuse. Mobile information is stored securely and accessible only to authorized personnel.

Mobile Number Retention

We retain your mobile phone number for as long as you remain a client or as long as necessary to provide requested services. If you opt out of SMS messages, your number is retained with an opt-out flag to prevent future messages. You may request complete deletion of your mobile number by contacting CustomerService@cmlspa.com.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

As a client of CMLSPA, you have the following rights regarding your personal information:

Right to Access

You may request access to the personal information we hold about you, including appointment history, contact details, service history, and SMS opt-in status. Information will be provided in a commonly used electronic format.

Right to Correction

You may request correction of inaccurate or incomplete information. Contact us and we will update it promptly.

Right to Deletion

You may request deletion of your personal information, subject to legal or regulatory requirements.

Right to Opt-Out of Marketing Communications

You may opt out at any time:

• SMS Marketing: Reply STOP to any marketing text

• Email Marketing: Click the unsubscribe link in marketing emails

• All Marketing: Contact us directly

Opting out of marketing does not affect transactional messages related to appointments or services.

Right to Data Portability

You may request transfer of your personal information to another provider where technically feasible.

Right to Restrict Processing

You may request restriction of processing under certain circumstances, such as verification of data accuracy.

How to Exercise Your Rights

To exercise your rights, contact us at:

Email: CustomerService@cmlspa.com
Phone: +1 778-752-5826
Address: #240-2151 McCallum Rd, Abbotsford, BC V2S 3N8, Canada

We will respond within 30 days. Identity verification may be required.

Contact Us

If you have questions about this Privacy Policy, contact us at CustomerService@cmlspa.com or call +1 778-752-5826.